WHO MAKES THIS STUFF? I (Amanda) do! I'm a small batch potter, I make, fire, glaze, sand, photograph, list, pack, and ship on my own.

HOW LONG DOES SHIPPING TAKE? Welp. As a small batch potter, sometimes things take a little longer to ship than a drop-shipping facility (like Amazon). It may take a few business days to get your piece out.

SOMETHING I WANT IS SOLD OUT, ARE MORE COMING? Probably not. I'm not a production potter and this is genuinely my art. As my inspiration changes, so do my pieces! BUT if you REALLY want something, don't hesitate to reach out! I may be able to make it happen for you :)

DO YOU MAKE CUSTOM WORK? I take on a handful of custom dinnerware sets each year. I also do custom work for corporate/company gifting and wholesale! Send me an email if you’re interested in any of these options at amanda@potsaf.com.

DO YOU DO BULK ORDERS? Email me at amanda@potsaf.com and we can discuss if it's possible! Know that bulk orders may take several months to fulfill- contact me as soon as you're thinking about it!

DO YOU MAKE BRANDED ITEMS? Email me at amanda@potsaf.com and we can discuss if it's possible! Know that there will be minimum order requirements and additional set-up fees.

I MISSED A DROP, HOW CAN I FIND OUT WHEN THE NEXT ONE WILL BE? Instagram is the BEST place to follow my work and get a preview of what's coming. Find me at @pots.af

DO YOU OFFER WHOLESALE? Email me at amanda@potsaf.com to discuss what I have available for wholesale.

I'M IN TAMPA, CAN I DO A LOCAL PICK-UP INSTEAD OF SHIPPING? Absolutely! I am more than happy to arrange for local pickup. Use code LOCAL to remove shipping costs at checkout and email me to set up a pick-up time! ***Orders not picked up within 7 days will be refunded and re-shelved.

WHAT'S THE DEAL WITH SHIPPING COSTS? Shipping pottery can be pricey. Not only are pieces heavy, they also require a great deal of wrapping and packaging to prevent breaks.

DO YOU ACCEPT RETURNS/REFUNDS? With the exception of shipping breakages, I do not accept returns or exchanges. Please look at photos and read descriptions carefully and remember that pieces are handmade. Variations should be expected and embraced. No two items (even if purchased at the same time!) will be identical.

If your item is damaged upon delivery, please take a photo and email me the images within 7 days of the delivery date. Some items can not be replaced or replicated. If this is the case, I will issue a refund. If the item is replaceable, I will work to recreate it and ship it within 6 weeks. ***All Swiftie Collection items will be refunded as they can not be replaced.

Unfortunately, if your order is marked as delivered and you have not received your package, I can not refund the cost of the order or delivery. Pots.AF and the USPS are not responsible for packages that are stolen or otherwise not delivered when they have a "delivered" status.